How are your shirts made?
All shirts are screen-printed by hand. We never use cheap iron-on decals. These shirts are the real deal! Every single shirt made is 100% made to what a customer orders. We do not have a warehouse or a stock of ready to ship clothing merchandise. Because every shirt is handprinted you may see a speckle of ink on the shirt or a small inconsistency between items. We also hand sew our patches onto our beanies. Know that your order is made and packaged by a husband and wife team and that you are supporting a small business!
Do you accept returns?
Because we are a 100% custom made to order store, all sales are final. We do offer exchanges in some cases if you email email@example.com within 7 days of receiving your order. Our exchange process will include a small shipping + product fee submitted to us via PayPal. This small fee will cover the cost of shipping the new items to you, ink, the blank shirt(s) to make the new item(s), and labor. We do this to try and make both parties happy! All accessories (sunglasses, hats, turbans, tote bags, patches and pins) are also final sale.
If your items are too big for your pup, our shirts are made from a cotton blend and can be washed and dried several times in the dryer to shrink some. We recommend washing all items inside out.
Can I change something to my order after it’s placed?
We can change the sizing to your order or apply a coupon code (if it applies to your order) within 24 hours of the order being placed. After 24 hours, your order will stay as is. If you need to cancel your order please make that request via email to firstname.lastname@example.org within 24 hours of placing your order. Orders cannot be cancelled after 24 hours and we cannot add additional items onto an existing order.
How long will it take to receive my order?
After an order is placed, your items will take 4-6 business days to be printed and packaged but can take longer in rare cases. Once your order is packaged, USPS shipping can take 2-5 business days for US orders and up to 21 business days for international orders. We do not offer expedited shipping. We pride ourselves on our craft and unfortunately can’t ship as fast as some retailers. PLEASE NOTE: due to COVID-19 USPS is running slower than usual, especially for international shipping. We cannot control the shipping time once your package is in USPS hands.
*we are not responsible for lost or stolen items after USPS has marked your order as “delivered”.
Will I receive my order before a specific holiday? (i.e. Mother’s Day, Christmas, Easter, etc)?
To ensure you will receive your order before a holiday or specific event you need your items for, please place your order at least 14 days for US orders and at least 20 days for international orders. We cannot guarantee orders get to you in time for when you need them if your order is not placed in that timeframe. Please also factor in USPS shipping times during COVID-19.
How does sizing work for dog t-shirts?
Under each listing there is a sizing chart to refer to with specific measurements for each size. Our sizing is based off measurements around the chest and length of the body, not based off of weight or breed. The most important measurement is around the chest. Measure right underneath your pups armpits and go around the largest part of their chest while they are sitting down and standing up. If you are unsure, we recommend sizing up or emailing us at email@example.com and we are happy to help you with choosing a size. If your dog is normally a size “large” (or any other size) in most dog clothes, they will most likely NOT be a size large in our clothes.
*please note that our sweaters, hoodies, costumes are all sized differently than our t-shirts and each has their own sizing chart
What makes our dog t-shirts different than other dog t-shirts?
Our dog shirts are made with the arm holes on the sides of the shirt rather than the front of the shirt. This makes for the design to be easily read and to fit more like a standard t-shirt. Every single listing has a photo of the shirt laying flat on the ground and on a model to show how the shirt will look when you receive it. All dog shirts can be worn with the design on the front or backside of your pup and they won’t know the difference or feel uncomfortable. If the t-shirt you ordered doesn't fit your pup, there are different ways to customize it!
Too long or big? Cut off the bottom of the shirt to crop it, or use a rubber band to tie up the side.
Neck too tight? Cut the neck opening to make more room.
Want to wear a harness and leash under the shirt? Cut a small vertical slit where your leash connects to your harness.
We thank you and appreciate you for supporting our small business!
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